We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.jkingnick.com. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

FREQUENTLY ASKED QUESTIONS

Are the products exclusive to Jkingnick's store?

Yes, many of our products are exclusive to our store and cannot be found elsewhere. We collaborate with designers and creators to bring you unique items that reflect the spirit of our YouTube channel.

Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions to our subscribers and customers. Make sure to subscribe to our newsletter and follow our social media channels to stay informed about upcoming sales and special offers.

How can I contact customer support?

For any inquiries or assistance, please email us at contact@support.jkingnick.com. Our customer support team will respond to your queries as soon as possible.

Can I suggest product ideas or collaborations?

Absolutely! We value your input. If you have product ideas or collaboration proposals, please open a ticket in our Discord server and tell us your ideas! We're always open to exciting new possibilities. DISCORD INVITE LINK

How can I stay updated on new product releases and content from Jkingnick?

To stay informed about new product releases, promotions, and channel updates, subscribe to Jkingnick and follow him on social media platforms such as Instagram, Twitter, join the Discord, and join the newsletter!

If you have any other questions or concerns not addressed here, feel free to reach out to us. Thank you for supporting Jkingnick!

Why are the products more expensive compared to other stores?

We prioritize quality and uniqueness. Our products are carefully curated, often featuring exclusive designs and premium materials. While this may contribute to a slightly higher price point, it ensures that you receive exceptional and distinctive items that align with the values and style associated with our brand.

Are the higher prices justified?

Yes, our higher prices are reflective of the dedication we put into sourcing top-notch materials, collaborating with talented designers, and maintaining ethical and sustainable production practices. We believe in offering a premium experience that goes beyond just a purchase, and the slightly higher prices support this commitment.

Can I expect sales or discounts in the future?

Yes, we periodically run sales and promotions to show appreciation for our customers. Subscribers to our newsletter and followers on social media are the first to know about upcoming discounts and special offers.

Do you offer any budget-friendly options?

While our focus is on delivering premium products, we understand the importance of catering to various budgets. Keep an eye out for occasional promotions, discounts, and special offers. Subscribing to our newsletter and following us on social media will keep you informed about any upcoming opportunities to enjoy our products at a more accessible price.

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

Membership Subscriptions Cancellation Policy

You can cancel your membership at any time via your profile settings page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.jkingnick.com

REFUNDS POLICIES

Product Orders Cancellation Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue. 

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

Membership Subscriptions Cancellation Policy

Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

WILL I HAVE TO PAY ANY ADDITIONAL TAXES ON MY ORDER IF I’M LOCATED OUTSIDE OF THE US?

International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.